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Your Privacy Matters

Privacy Policy

We value your trust. This Privacy Policy explains how OtabiRoute collects, uses, handles, and protects your personal information when you use our website, private chauffeur charters, curated tours, and Japan travel platform.

Compliant with APPI Japan
256-Bit SSL Bank-Grade Encryption
Zero Data Reselling Guarantee
OtabiRoute Standard

Our Commitment to Your Privacy

At OtabiRoute (referred to as “we”, “our”, or “us”), we are deeply committed to protecting the privacy, confidentiality, and security of our customers’ personal data. This Privacy Policy details how we collect, handle, store, and protect your information in full compliance with Japan’s Act on the Protection of Personal Information (APPI / 個人情報の保護に関する法律) and international data privacy principles.

Act No. 57 of 2003 (APPI)
PCI-DSS Level 1 Encrypted
Never Sold to Advertisers
1
Data Transparency

Information We Collect

To provide accurate tour booking, vehicle charter dispatch, and customer support, we collect only necessary traveler information:

Identification & Contact Data

Full name, primary email address, mobile phone number, and WhatsApp contact handle used solely for booking confirmations and driver arrival notifications.

Bookings & Itinerary Data

Hotel accommodation address for pickup, party size, child seat requirements, destination preferences, and flight details (for real-time flight tracking on airport pickups).

Payment Data

Payment transactions are handled directly through certified, PCI-DSS compliant third-party payment gateways (PayPal, Stripe). OtabiRoute does not store raw credit card numbers or security codes on our servers.

Technical & Browsing Data

Standard session cookies used solely for shopping cart functionality, preferred language, and currency settings. We do not use third-party cross-site trackers.

2
Operational Processing

How We Use Your Information

Your data is processed strictly for legitimate travel execution purposes:

Booking Confirmation & Vouchers
Issuing official booking confirmation vouchers, receipts, and customized itinerary documentation.
Driver & Guide Dispatch Coordination
Coordinating with assigned chauffeurs and tour guides for seamless on-time pickups and itinerary navigation.
Real-Time Concierge Care & Flight Tracking
Providing real-time customer care, flight monitoring for delays, and urgent trip notifications.
Statutory Legal & Tax Compliance
Complying with Japanese transportation safety records, passenger manifest regulations, and consumption tax reporting.
3
Strict Confidentiality

Data Protection & Non-Disclosure Guarantee

Zero Data Monetization Guarantee

We never sell, rent, monetize, or trade your personal information with third-party advertisers or marketing data brokers. Information is shared strictly with the assigned driver or certified tour guide directly involved in fulfilling your specific reservation.

4
Infrastructure Safeguards

Data Security

We employ bank-grade security protocols to safeguard all traveler information against unauthorized access, alteration, or disclosure:

256-Bit SSL Encryption
All communication with our website is encrypted using 256-bit Secure Socket Layer (SSL/TLS) protocols.
Multi-Factor Access
Administrative systems are protected with multi-factor authentication (MFA) and strict role-based access restrictions.
Routine Security Audits
Regular vulnerability scanning, certified cloud hosting, and continuous system monitoring.
5
Traveler Rights

Your Rights Under APPI

Under Japan's Act on the Protection of Personal Information, you maintain full control over your personal records:

Right to Access Request a full copy of the personal data we hold about you.
Right to Rectification Request immediate correction of any inaccurate or outdated information.
Right to Erasure Request complete erasure of your contact details following trip completion.
Right to Restrict Use Withdraw consent for non-essential service updates or notices.
Exercise Your Data Privacy Rights

Our dedicated Data Protection Desk responds to all verification requests within 24–48 hours.

Email Privacy Desk
Summary Matrix

Data Retention & Sharing Overview

At-a-glance transparency into what data is kept and who it is shared with.

Data Category Primary Purpose Retention Period Third-Party Sharing
Contact & Identification Booking confirmation & pickup dispatch Duration of trip + statutory records Assigned Chauffeur / Tour Guide only
Payment Records Transaction processing & receipts Stored with payment processor Stripe / PayPal (PCI-DSS Level 1)
Flight & Hotel Details Airport pickup tracking & door-to-door service Deleted 30 days post-trip completion Assigned Chauffeur dispatch only
Technical Session Data Currency (JPY/USD) & shopping cart Browser session duration None (Zero ad networks)
Your Journey, Our Priority

Travel Japan with Confidence

Your personal data is safe with us. Explore, book, and enjoy your dream trip across Tokyo, Mount Fuji, and Kyoto with total peace of mind.

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